At Kasa, operated by TechGFX Technologies Limited ("Kasa," "we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform, website, mobile application, and related services (collectively, the "Platform").
By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Platform.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information you voluntarily provide when you:
- Create an Account: Name, email address, phone number, password
- Complete Your Profile: Professional credentials, business information, profile photo
- List Properties: Property details, photos, contact information, ownership documentation
- Make Bookings: Payment information, identification documents, booking preferences
- Contact Us: Support inquiries, feedback, correspondence
- Apply for Services: Financial information for mortgage services, legal documentation needs
1.2 Automatically Collected Information
When you use our Platform, we automatically collect:
- Device Information: IP address, browser type, device type, operating system
- Usage Data: Pages visited, time spent, features used, search queries
- Location Data: General location based on IP address, precise location with permission
- Cookies and Tracking: Session data, preferences, analytics information
- Communication Data: Metadata from messages sent through our Platform
1.3 Third-Party Information
- Social media profile information if you connect social accounts
- Payment processor transaction data
- Credit and financial information from lending partners
- Property data from public records and MLS systems
- Verification data from identity verification services
2. How We Use Your Information
2.1 Platform Operations
- Create and manage your account
- Process property listings and bookings
- Facilitate transactions between users
- Provide customer support and respond to inquiries
- Verify user identity and prevent fraud
2.2 AI and Personalization
- Generate AI-powered property descriptions
- Provide personalized search results and recommendations
- Create virtual property tours
- Analyze market trends and property valuations
- Improve AI algorithms and platform functionality
2.3 Communications
- Send booking confirmations and updates
- Notify you of relevant property matches
- Provide account and security notifications
- Send marketing communications with consent
- Facilitate communication between users
2.4 Business Operations
- Process payments and manage subscriptions
- Conduct analytics and improve our services
- Comply with legal obligations
- Protect against fraud and security threats
- Enforce our terms and policies
3. Information Sharing and Disclosure
3.1 With Your Consent
We share your information when you explicitly consent, such as connecting your account to third-party services or sharing contact details with potential buyers or renters.
3.2 Service Providers
We share information with trusted third-party service providers who assist us with:
- Payment processing and financial services
- Cloud storage and hosting services
- Email and communication services
- Analytics and marketing tools
- Identity verification and fraud prevention
- AI and machine learning services
3.3 Platform Users
- Property listings are visible to Platform users
- Profile information may be shared with booking inquiries
- Reviews and ratings may be publicly displayed
- Communication through our Platform may be monitored for safety
3.4 Legal Requirements
We may disclose your information when required by law or to comply with legal processes, protect rights and safety, prevent fraud, investigate security issues, and enforce our terms.
3.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
4.1 Security Measures
We implement appropriate technical and organizational security measures to protect your information:
- Encryption of data in transit and at rest
- Secure hosting with industry-standard protections
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
- Employee training on data protection practices
4.2 Your Responsibility
- Keep your account credentials secure
- Use strong, unique passwords
- Report suspicious activity immediately
- Log out of shared devices
4.3 Data Breach Notification
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.
5. Your Privacy Rights
5.1 Access and Control
You have the right to access, update, delete, receive, or restrict certain personal information, subject to applicable law.
5.2 Communication Preferences
- Opt out of marketing communications
- Customize notification settings
- Unsubscribe from promotional emails
5.3 Account Management
- Update profile information through your account settings
- Download your data from your account dashboard
- Deactivate or delete your account
6. Cookies and Tracking Technologies
We use essential, analytics, preference, and marketing cookies to operate the Platform, understand usage, remember settings, and deliver relevant content. You can control cookies through browser settings, our cookie preference center, and opt-out tools provided by advertising networks.
7. Data Retention
- Account Information: Retained while your account is active
- Transaction Records: 7 years for financial and legal compliance
- Communication Data: 3 years or as required by law
- Analytics Data: 2 years in aggregated, anonymized form
- Marketing Data: Until you opt out or withdraw consent
When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.
8. International Data Transfers
Your information may be transferred to and processed in countries other than Nigeria. When we transfer your information internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, certification schemes, codes of conduct, or other legally recognized transfer mechanisms.
9. Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes may be communicated via email or Platform notification, and the "Last Updated" date will be updated.
11. Third-Party Links and Services
Our Platform may contain links to third-party websites, applications, or services that are not owned or controlled by us. This Privacy Policy does not apply to these third-party services.
12. Legal Basis for Processing
- Contract Performance: To provide our Platform services and fulfill contractual obligations
- Legitimate Interests: To improve services, prevent fraud, and conduct business operations
- Legal Compliance: To comply with applicable laws and regulations
- Consent: Where you have provided explicit consent for specific processing activities
- Vital Interests: To protect the safety and security of our users
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: